Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the SmartStack Moving Bins website and services. By booking with us or submitting any form on our website, you agree to these Terms.

1. Services

SmartStack Moving Bins provides moving bin rental services, including drop-off and pickup of reusable plastic moving bins in Winchester, VA and surrounding areas (within 30 miles of ZIP code 22601). Available packages include Small (25 bins), Medium (50 bins), and Large (75 bins) rentals.

2. Booking & Payment

• All bookings require at least 48 hours advance notice.
• Bookings placed within 24 hours of the scheduled delivery are subject to a $25 late booking surcharge.
• Full payment, including a $150 refundable security deposit, is due at the time of booking.
• Payment is processed securely via Stripe. We accept all major credit and debit cards.

3. Security Deposit

A refundable security deposit of $150 is collected at the time of booking. The deposit will be refunded in full upon the return of all bins in clean, undamaged condition within the agreed rental period.

Deductions may be made from the deposit for:

• Lost, damaged, or missing bins
• Bins returned in an excessively dirty condition
• Late returns beyond the agreed rental period

4. Cancellations & Rescheduling

• Cancellations made more than 48 hours before the scheduled delivery are eligible for a full refund.
• Cancellations within 48 hours of delivery may be subject to a cancellation fee.
• Rescheduling is allowed with at least 24 hours notice at no charge.

5. SMS / Text Message Terms

• Transactional messages include booking confirmations, delivery reminders, pickup notifications, and service updates.
• Marketing messages include promotional offers, discounts, and seasonal announcements (only if you opt in to marketing communications separately).
• Message frequency: Varies. Typically 2–5 messages per booking.
• Message & data rates may apply based on your mobile carrier and plan.
• To opt out: Reply STOP to any message at any time. You will receive one final confirmation message and no further texts will be sent.
• To get help: Reply HELP or contact us at [email protected].
• Carriers are not liable for delayed or undelivered messages.
• We do not share your phone number with third parties for marketing purposes.

6. Delivery & Access Requirements

• Customer must ensure a clear, accessible path for bin delivery and pickup.
• SmartStack Moving Bins is not responsible for delays caused by inaccessible delivery locations.
• Drop-offs and pickups are available Tuesdays and Saturdays, 8:00 AM – 12:00 PM.

7. Rental Agreement

All bookings are subject to the SmartStack Moving Bins Rental Agreement, which must be reviewed and digitally signed before your booking is confirmed. The rental agreement outlines bin care responsibilities, late return fees, and security deposit conditions.

8. Limitation of Liability

SmartStack Moving Bins is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific booking in question.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated Terms.

10. Contact Us

For questions about these Terms, please contact us:

• SmartStack Moving Bins
• 824 Woodland Ave, Winchester, VA 22601
• [email protected]
• (540) 336-1857
• smartstackmovingbins.com